Shipping & Returns

Shipping

Items require up to 4 days for processing and shipping. When your item(s) ship, you will receive an email notification. Delivery varies from country to country. Please use the table below as a guideline. NZ items generally arrive between 7-14 days after shipping, however can occasionally take longer as indicated in the table below.

Shipping costs within NZ are $5 and Free when your order is the value of NZ$80.00 or more.

International shipping costs are $10 and Free when your order is the value of NZ$130.00 or more.

Customers outside of NZ are responsible for any custom fees.

Due to different countries' policies and customs' hold, we cannot guarantee a shipping or delivery time frame. All time frames given are estimated averages of shipping and delivery times per country. We are not responsible for delayed deliveries and cannot issue refunds while items are in transit or in the process of being delivered.

Returns

If you are not satisfied with your order on arrival, please contact us at hi@ohbambino.co.nz. We want all customers to feel good about their purchase and will try our best to help you if you are unsatisfied. 

Our return policy is 30 days. You need to get in touch with us regarding any issues within 7 days after you have received your item(s). If the item(s) is in your possession for more than 7 days, it will be considered used and we will not issue a refund or replacement to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items on sale at time of purchase as well as orders with discount codes applied at purchase, are non-returnable.

Please contact us at hi@ohbambino.co.nz once we have confirmed your purchase we will need tracking information on the returned items with a list of which items are being returned. 

To complete your return, we require a receipt or proof of purchase.

We will also need tracking information on the returned shipping once you have shipped your items back.

Please do not send your purchase back to the manufacturer. You will not be refunded if you do.

There are certain situations where only partial refunds are granted (if applicable) 

Clothes or items with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded as well as orders with discount codes applied at purchase.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@ohbambino.co.nz and send your item to: P.O. Box 548, 2 Hillary Square, Orewa, Auckland 0931, New Zealand

Shipping 
To return your product, you should mail your product to: P.O. Box 548, 2 Hillary Square, Orewa, Auckland 0931, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.